In today’s extremely competitive business world, obtaining and retaining
customers is one of the keys to both survival and success. Making sure your personnel take care of your customers has become one of
management’s #1 priorities. Now there is a quick, accurate, comprehensive
process for determining the customer service attitudes and aptitudes of every
member of your organization. That process is called the Customer
Service Development Assessment from Resource
Technologies. The personal capacities needed for successful
service have been divided into six major categories.
Relating With Others – the ability to understand and appreciate
customer needs; to deal with customers in a concerned but objective manner
Communicating With Customers – the ability to listen to and respond
to the customer in an objective, effective, and efficient manner.
Customer Service – the ability to see and appreciate customer
service as a valuable activity and the willingness of an individual to perform
customer service tasks.
Personal Work Ethic – measures a person’s general work ethic
attitudes, indicating his/her willingness to utilize their skills and talents
to the best of their ability for the company.
Problem Solving Capacity – the ability to see and understand the
crucial issues in a problem.
Personal Work Attitudes – the ability of an individual to feel
satisfied and competent in his/her job and to work in a persistent and
The overall success of any organization is predicated on having a highly
motivated management team operating in concert with your corporate goals and
The attitudes and aptitudes of your management team are critical
elements in the success formula for professional management.
The HIGH IMPACT Management Assessment from Resource Technologies is designed to provide you with an objective standard of measurement of a person’s management aptitudes. It also allows you to match an applicant’s attitudes
and capacities to an appropriate management environment.
capacities needed for successful management have been divided into ten major
categories. They are:
first assessment system designed specifically to answer the four most essential
questions in sales success. This fully integrated sales assessment system is
not only effective for training and developing salespeople, it is a vital tool
for selecting and hiring people with the right aptitude for sales success. It
provides you over 80 pages of rock solid insights... more in-depth valuable
information than any tool of its type in the world! The battery of assessments
in the IMPACT THREE SALES Assessment System are focused on all four areas
of sales success. This is our number one product.
To achieve maximum sales results from your sales force, you need effective,
professional sales management.
The HIGH IMPACT Sales Management Assessment is designed to provide an objective
standard of measurement of a person’s sales management aptitudesand
attitudes. It can be used as a selection tool, performance appraisal tool or
as a way to match a person’s aptitudes and capacities to a specific cultural
The HIGH IMPACT Sales
Management Assessment provides you with specific insights into each
of the following areas necessary for successful sales management for current
sales manager or a candidate for sales management
Sales Management Focus
Developing Your Organization - Staffing
Developing Your Organization- Training
Developing Your Organization - Leading, Supervising, and Managing